Perspectives

2021-12-02

How Are Airports Leveraging Data to Forecast Passenger Traffic for The Return of Air Travel?

Airport demand forecasting plays an integral role in forming an airport’s wider strategic plans for operations, infrastructure and facilities for passengers.

2021-10-11

The Moodie Davitt Report, The Leading Provider of Business Intelligence for The Travel Retail and Airport Commercial Revenue Sectors

The Moodie Davitt Report, the leading provider of business intelligence for the travel retail and airport commercial revenue sectors

WBP Commercial and Retail Customer Experience

2021-10-04

Go with the Flow at Beijing Daxing Airport

Building a new airport from scratch is a multi-faceted, highly-complex endeavour. How people move around the airport is an important consideration in the process. Let’s take a closer look at what it takes to move people quickly and efficiently through one of the world’s largest airports.

WBP Airport Development Facilitation Customer Experience Digital and Technology

17 Mar 2021

Plaza Premium: Curating Touchless Experiences with Minimal Human Contact

Plaza Premium Group’s Brand and Product Transformation Director, Ms. Mei Mei Song shares how they reinvented the wheel and transformed their business.

WBP Customer Experience Health

Our members in Asia-Pacific and the Middle East, spread across 49 countries/ areas, speak more than 40 official languages and even more local dialects.

16 Feb 2021

#Did you know our members speak more than 40 languages?

Spread across 49 countries/ areas, our members speak more than 40 official languages and even more local dialects.

Did You Know Customer Experience

ACI Asia-Pacific made a conscious decision to include the Diversity and Inclusion feature into our website design as part of our digital transformation project.

19 Jan 2021

#DYK Diversity and Inclusion considerations are embedded in our new website?

ACI Asia-Pacific made a conscious decision to include Diversity and Inclusion into our website design.

Did You Know Customer Experience Digital and Technology

26 Nov 2020

Airports in Korea Go Touchless with Innovative Biometric Solution

COVID-19 has accelerated the digital transformation of the airport industry, with touchless technology and automation playing a key role in the transformation to minimize human contacts.

Digital and Technology Customer Experience

09 Oct 2020

#DYK ACI Asia-Pacific is undergoing a digital transformation?

Meet Jeff Chan, Assistant Manager, Digital Marketing and Communications and the driving force behind the digital transformation at ACI Asia-Pacific.

Did You Know Digital and Technology Customer Experience

06 Aug 2020

Considerations for the Resuscitation of Airport Commercial Revenues

Managing Partner of Paccaya Resources, Andrew Ford, recently sat down with our head of communications and events Jeannie Wong for a chat. He shared some key insights necessary for the resuscitation of commercial revenues at airports.

Industry Trend Commercial and Retail Customer Experience