Airport Service Quality
Airport Service Quality (ASQ) is the world’s leading airport passenger service programme benchmarking customer satisfaction of services at the airport. ASQ provides objective measurement to help airports drive their performance and deliver competitive services to passengers.
With the aim to help airports better assess their performance in passenger services and experience and understand passengers’ expectation, ASQ offers a wide range of products and surveys, including the signature ASQ Departure Survey, the Arrivals Survey, the Employee Survey for Customer Experience, the Commercial Survey and more.
As part of the programme, ASQ awards recognize airports that deliver the best experience in the opinion of their own passengers. The awards represent the highest possible recognition for airport operators around the world.
Airport members in Asia-Pacific and the Middle East are active participants in the programme demonstrating their dedication to consistently raise the bar in customer service excellence.