KIX to be first airport in Japan to introduce Customer Feedback Device measuring customer satisfaction in real time

Kansai Airports is delighted to announce that Customer Feedback Device (manufactured by French tech company Skiply) will be installed in Kansai International Airport (KIX) with an aim to further improve customer satisfaction. Designed to assess and measure the levels of airport services in real time, the device will debut at KIX on Thursday, March 7, 2019.

On the new device, available in five languages, customers can rate their experience at KIX by pressing one of four buttons. By collecting customers’ feedback in real time, the system allows airport staff to increase their situational awareness, analyze customer ratings and carry out daily operations in a more proactive and efficient manner. KIX will be the first to introduce Customer Feedback Device among domestic airports in Japan, and the deployment of the device into Osaka International Airport and Kobe Airport is under study. A total of 85 units will be installed at various locations across KIX terminal buildings including check-in counters, security checkpoints, passport control, and nursery rooms and prayer rooms.

Kansai Airports will continue to offer its customers more comfortable and pleasant travel experiences by making its airports more convenient.

• Major locations: Check-in counters, security checkpoints, passport control, information counters, restrooms, nursery rooms, kids playing space, smoking rooms, prayer rooms, car parks
• Supported languages: Japanese, English, Korean, Chinese (traditional and simplified)