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Survey says: Travellers Enjoy Stress-free Newcastle Airport

  • 27 Feb 2020

Passengers have again rated Newcastle Airport as one of the country’s best, with the 2019 international Airport Service Quality (ASQ) survey results giving the airport a very healthy endorsement.

Customers rated the airport as the top achiever across a range of indicators, including car parking facilities and affordability, ease of connection to other flights and the short wait time at security, amongst others. 


Newcastle Airport CEO Dr Peter Cock said the survey results were very pleasing. 

“The ASQ survey, which samples over 1,400 passengers, shows us that we’re on the right track to achieving our purpose of being the airport the region deserves,” Dr Cock said. 

“This bodes well for us as we move forward with our plans to upgrade our airport and continue to seek out new domestic and international routes.

“The ongoing support from our passengers, which is evident in this survey, provides us with even greater determination to grow as an airport and in doing so, help develop and stimulate our region. 

“Our plans for an upgraded Newcastle Airport will allow long-haul aircraft to operate in and out of the region, unlocking billions of dollars in economic potential,” Dr Cock said.


12 airports in Australia and New Zealand participate in the ASQ program: Adelaide, Auckland, Christchurch, Cairns, Darwin, Melbourne, Newcastle, Coolangatta, Perth, Sydney, Townsville and Wellington. 

ASQ is the only worldwide program to survey passengers on their day of travel, measuring passengers’ views of 34 key performance indicators. 

Newcastle Airport finished in the top three across 24 of those 34 KPIs. For the full list, visit our Media Centre. 

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