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We are the voice of airports. Join a dynamic international team serving the airport industry across Asia-Pacific and the Middle East.

ACI APAC & MID is the regional trade association representing 129 airport members operating more than 600 airports across 40+ countries and territories. Through advocacy, industry collaboration, training, research, events and member services, we support airports in delivering safe, sustainable and world-class operations.

If you're looking for an opportunity to make an impact in the aviation industry, explore our current vacancies and discover how you can contribute to the success of airports across our region.

Explore our current career opportunities

                                                            
JOB DESCRIPTION

Title: Senior Manager – Membership Services and Business Development

Location: This is a remote position based within the Asia-Pacific or Middle East region, subject to organisational requirements.

ACI APAC & MID is seeking a Senior Manager – Membership Services and Business Development to join its team. The successful candidate will be responsible for driving membership growth, retention and engagement across Asia-Pacific and the Middle East. The role will focus on strengthening relationships with existing members, recruiting new members, promoting participation in ACI programmes and services, and identifying new business development opportunities that support the organisation's strategic objectives and long-term sustainability. Reporting to the Director General, the successful candidate will possess the following responsibilities, qualifications, experience and skills and will be responsible for the duties outlined below.

Responsibilities

• Manage and strengthen relationships with Airport Members, Affiliate Members, Associate Members and World Business Partners (WBPs) across Asia-Pacific and the Middle East through proactive engagement, stakeholder management and responsive member support.
• Develop and implement membership growth and retention strategies, including member recruitment, onboarding, engagement initiatives for effective member outreach. Oversee the maintenance, accuracy and integrity of the membership database and CRM system. 
• Serve as the focal point of contact for the Regional Office, collaborating closely with ACI World and other ACI Regions to promote and facilitate the execution of the programmes and services, including but not limited to Global Training offerings, seminars, APEX, ACA, Airport Service Quality, Airport Health Accreditation, publications, etc.. 
• Collaborate closely with Communications, Economics, Sustainability, Safety, Security and Event teams to drive the planning, promotion, management, and successful execution of ACI Asia-Pacific & Middle East regional programmes, policy messages and advocacy initiatives to members.
• Together with the Events Team, identify, develop partnerships, collaboration and sponsorship opportunities with World Business Partners and other external stakeholders to support the objectives and financial sustainability of ACI APAC & MID.
• Support the Director General’s engagement, outreach and advocacy efforts, including the development of presentation materials. 
• Undertake other ad-hoc tasks as assigned. 

Requirements

• Bachelor’s degree or above in Business Administration, Marketing, or related disciplines.
• Minimum 8 years of experience in membership management, association management, business development, partnerships, account management or related fields. 
• Demonstrated success in sales & marketing management, membership growth, stakeholder engagement, business development with proven track record of hitting targets, generating leads, closing B2B sales and sponsorship acquisition. 
• Value Articulation: Strong communication and presentation skills, with the ability to articulate the value of ACI membership, programmes and advocacy initiatives to members. 
• Relationship Building: Excellent relationship management, networking and interpersonal skills in a multicultural environment. 
• Proficiency in CRM systems and digital engagement platforms, with the ability to track engagement metrics and membership performance. 
• Excellent skills in planning and executing tasks with the ability to manage multiple priorities and demonstrates strong ownership and accountability in delivering outcomes.
• Experience in airports or aviation industry would be an advantage.
• Excellent written and spoken English; fluency in other languages such as Chinese, Japanese, Korean, Arabic, etc., an advantage.
• Intuitive and well-versed in PC and online applications, including Microsoft Office suite, presentation applications, social media, etc..
• Detail- and result-oriented, organized and able to work independently.
• Willingness to undertake occasional overseas travel. 

Application
Interested candidates are invited to submit your CV, together with your availability to join the organisation, current and expected salary, to aci.hr@aci-asiapac.aero by 31 July 2026.  

Only shortlisted applicants will be contacted. All information received will be treated in strict confidence and used solely for recruitment purposes.

Watch this space for career opportunites with us.