BLR Airport retains ‘Best Airport at Arrivals Globally’ for fourth consecutive year

Kempegowda International Airport Bengaluru (BLR Airport) has been ranked the ‘Best Airport at Arrivals Globally’ at the 2025 Airports Council International (ACI) Airport Service Quality (ASQ) Awards, for the fourth consecutive year. The recognition, based on real-time passenger feedback, reflects BLR Airport’s continued focus on delivering a seamless and efficient arrivals process, enabling a consistently elevated customer experience.

BLR Airport T4

The ACI ASQ programme is the world’s leading benchmark for airport customer experience, capturing passenger satisfaction through globally standardised, in-journey surveys. The awards recognise airports that consistently deliver strong performance across parameters such as service, comfort, convenience, and cleanliness.

Passenger feedback highlights BLR Airport’s strong performance across arrivals in both Terminal 1 and Terminal 2 of BLR Airport, with improvements in processing times at immigration and baggage reclaim, wayfinding, terminal comfort, and digital services, contributing to a smoother and more predictable flow through the airport. This is reflected in the rise in overall customer ratings from 4.98 to 5.00, indicating sustained gains in passenger perception.
 

Girish Nair, Chief Operating Officer, Bangalore International Airport Limited (BIAL), added, “For us, every arrival is a moment of responsibility. Travellers value predictability, speed, & comfort, and we design our operations to deliver exactly that. By aligning every touchpoint from aircraft to kerb, we ensure a seamless and coordinated arrival experience. Being recognised as the World’s Best Airport for Arrivals for the fourth consecutive year reflects the consistency of our execution and the collective commitment of our teams and partners. We remain focused on continuously strengthening the end-to-end journey.”

This acknowledgement further strengthens BLR Airport’s commitment to be the new gateway to India and reflects its efforts to consistently enhance service delivery, operational efficiency, and overall passenger experience.