Robot Customer Service Demonstration at Kobe Airport

Kansai Airports Kobe will conduct a demonstration experiment at Kobe Airport from Monday, August 22, 2022, using remote interactive robots to serve customers and promote product sales at the airport stores.

This experiment is a demonstration project under the theme of “Realization of next-generation services with robots,” which is a part of the Moonshot Research and Development Program (*), conducted by the AI Lab, the research and development organization of CyberAgent, Inc. and Osaka University’s Graduate School of Engineering Science. This is the second experiment following the remote interactive robot information and customer service demonstration conducted last September.

In this demonstration experiment, remote interactive robots placed in airport stores will serve customers and  recommend products, aiming to make shopping experiences more fun for customers and contribute to product sales promotion.

Kansai Airports Group strives to bring the appeal of our airports through exciting initiatives and continue to provide customers with new travel experiences.

Robot Customer Service Demonstration at Kobe Airport

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