Queen Alia International Airport recognized for customer experience excellence with ‘Most Enjoyable Airport in the middle east’ Award and Level 3 accreditation renewal at Airport Experience Summit 2025

Queen Alia International Airport (QAIA) was recently celebrated for its customer experience excellence on the global stage at the ACI World Airport Experience Summit 2025 – the premier airport event dedicated to customer and employee experience – held in Guangzhou, China, earlier this month. 

At a distinguished gala ceremony, QAIA was officially recognized as the ‘Most Enjoyable Airport in the Middle East’ for the second time, based on the 2024 Airport Service Quality (ASQ) Survey – a prestigious accolade it had secured earlier this year. The award was presented to Airport International Group representative, Diala Haobsha, Customer Knowledge & Satisfaction Section Head, in the presence of over 800 senior airport executives, customer experience experts and professionals from around the world. 

QAIA was also acknowledged for renewing Level 3 of the Airport Customer Experience Accreditation, valid through February 2026. This milestone emphasizes QAIA’s continued focus on elevating service standards and shaping a travel journey defined by reliability, efficiency and care for millions of passengers each year.

Themed ‘Reimagining a People Experience’, this year’s summit highlighted how airports are adopting artificial intelligence, biometrics, immersive technologies and human-centered design to craft seamless, inclusive and memorable journeys while cultivating engaging workplaces for employees. Key topics explored included strengthening the airport community; latest global traveller trends; future of workplace culture; elevating airport hospitality and commercial strategy; and celebrating the best in airport experience worldwide.

“These recognitions belong first and foremost to the people who make QAIA what it is — the passengers who trust us with their journeys, the employees who dedicate themselves every day and the partners who stand by us in every step. In an industry as competitive and dynamic as ours, these acknowledgments remind us that the warmth of our hospitality and the quality of our service are what truly set QAIA apart,” commented Airport International Group CEO, Nicolas Deviller. 

Deviller added, “As we invest further in the terminal and airside over the coming years, our goal is to give every person passing through QAIA an even smoother journey that always feels like home. As travel expectations evolve, we are committed to leading with fresh ideas, advanced technologies and a people-first approach that ensures QAIA remains a source of pride for Jordan and a welcoming gateway for the world.”