FY2024 Employee Survey Results at KIX, ITAMI, and KOBE

Kansai Airports Group announces the results of employee survey at Kansai International Airport (KIX), Osaka Itami Airport (ITAMI), and Kobe Airport (KOBE). The number of employees at the three airports has been increasing in line with the recovery in passenger traffic. In particular, KIX experienced a significant increase in staff numbers due to the expansion of restaurants following the T1 renovation. 

Looking ahead to further growth in passenger traffic, Kansai Airports Group will strengthen cooperation with business operators at our airports and surrounding communities, while remaining flexible in responding to various situations and continuing efforts to secure personnel and develop human resources.  
Contents of the survey Questionnaire survey on the number of employees engaged in operations at each airport site, etc. 

Survey subjects 
Businesses that have offices and stores at each airport as of 1 January 2025 

Purpose of the survey

For BCP response in the event of earthquakes, tsunamis, epidemics of infectious diseases, improvement of airport facilities, and understanding of the employment situation 

Survey results and summary 
KIX* The previous survey was conducted in FY2021 (as of 1 January 2022) 
Number of businesses: 344 (Down by 14, -4% from the previous survey) 
Number of employees: 17,992 (Up by 3,394, +19% from the previous survey) 

• By industry, the largest increase in the number of employees was seen in the restaurant industry, which more than doubled, followed by the retail and the cargo service.  
• Changes were also observed in the composition of employees by age group and employment type. 

ITAMI* The previous survey was conducted in FY2021 (as of 1 January 2022) 
Number of businesses: 132 (Down by 7, -5% from the previous survey) 
Number of employees: 7,056 (Up by 827, +13% from the previous survey) 

• By industry, the increase was largest in the restaurant industry, followed by the passenger service industry, and the air transport industry. On the other hand, there was a significant decrease in the construction industry. 
• By age group, large increases were observed among female in their 20s and younger, female in their 30s, and male in their 20s and younger. 
• Regarding means of commuting, the use of the railway (monorail) has increased. 
  
  KOBE* The previous survey was conducted in FY2021 (as of 1 January 2022) 

Number of businesses: 31 (Down by 1 from the previous survey) 
Number of employees: 1,221 (Up by 113, +10% from the previous survey) 

• The number of businesses decreased by 1, but the number of employees increased by 10% from the previous survey. 
• By industry, there were large increases in passenger service industry and the other service industry.