Faster check-in at Perth Airport

Check in at Terminal 1 is about to get easier with the commencement of a new project to introduce 95 additional self-service check-in kiosks.

The project will also convert a number of the traditional check-in counters into 38 new automated bag drops.

The self-service equipment will be delivered by Amadeus and is capable of using industry-leading biometric functionalities to deliver a smooth and contactless passenger experience from check-in to boarding.

Travelers, with selected airlines, will be able to check-in and opt for biometrics at self-service kiosks. Then when dropping bag and boarding the aircraft, passports and boarding passes can remain in the passenger’s pocket. Instead, a brief face scan is all that’s needed to validate the passenger’s identity and retrieve their travel records.

Perth Airport Chief Operating Officer Scott Woodward said “with the significant growth in passenger numbers at Perth Airport, it was imperative to keep on track and progress with the airport’s ambitious redevelopment program that will deliver new terminal facilities.

“It is also incredibly important to ensure our current infrastructure is efficient for both our airline partners and passengers as we continue to grow.

“The additional kiosks and bag drops will allow more passengers to independently check-in without the intervention or assistance of airline staff – thereby improving passenger flow while reducing processing times and queuing.

“Back in 2020, we introduced 36 new kiosks into T1 International, and we’ve seen more airlines and passengers want to use the self service devices due to the efficiencies that they provide.

“The new kiosks provided by Amadeus will build on the current cloud-based passenger handling platforms allowing Perth Airport to rapidly scale services up and down to match peaks and troughs in demand ensuring a seamless and quick check-in.

“We know that passengers want their departure experience to be hassle free so by harnessing automation, these upgrades deliver a seamless experience for their journey.
“This provides both our airline partners and travelers with the flexibility they need to ensure a smooth and efficient journey for everyone.

“This initiative includes biometric identifiers at touchpoints including check-in, bag-drop and boarding.

“The passenger experience is paramount and with new automated technologies we can serve more passengers to a higher standard, supporting the growth of our airport.”

Sarah Samuel, Senior Vice President, AirOps, APAC, Amadeus added, “Biometrics are a game-changer. Once passengers have scanned their passport at check-in they can safely put it back in their pocket, drop their bag and board the plane without having to present any physical documents. Amadeus is proud to have supported Perth’s technology transformation, and we’re excited to bring the speed and convenience of biometrics to passengers with this latest upgrade.”