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29 Airports from Asia-Pacific & Middle East in ACI Airport Service Quality (ASQ) Awards

  • 2023-03-07

Airports Council International (ACI) World, in partnership with travel technology company Amadeus, has today announced the winners of this year’s Airport Service Quality (ASQ) Awards, recognising the best airports for customer experience worldwide, as selected by passengers. 


A total of 29 Airports from Asia-Pacific and the Middle East were recognised for 2022. Nine Indonesian Airports were recognised for ASQ Awards, with Sultan Hasanuddin International Airport winning five of six categories.


The Airport was awarded in the category of Best Airport of 5 to 15 Million Passengers in Asia-Pacific, Airport with the Most Dedicated Staff in Asia-Pacific, Easiest Airport Journey in Asia-Pacific, Most Enjoyable Airport in Asia-Pacific and Cleanest Airport in Asia-Pacific. 


I Gusti Ngurah Rai Airport (Bali) in Indonesia is among the five new airports to be inducted into the ACI World Director General's Roll of Excellence. This honour is conferred on airports that have won multiple Awards over a five-year period in the last 10 years as part of the ASQ programme.  

 

“Congratulations to all the winning airports in Asia-Pacific and Middle East regions for achieving the remarkable results in the ACI ASQ programme. This demonstrates airports' firm commitment to continuously improve the passenger experience. It is extremely encouraging to see airports improving their service standards to meet customers' evolving needs and expectations," said Mr. Stefano Baronci, Director General, ACI Asia-Pacific. 


China (6 airports) India (6), Malaysia (2) and Oman (2) also performed exceptionally well in the ASQ programme. 
The ASQ programme is the world’s leading airport customer experience measurement and benchmarking programme. Compared to other programs in the aviation industry, it is based on live research via surveys gathered at the airport—direct from the traveller—rating their satisfaction on the day of travel. 


The surveys cover over 30 performance indicators across key elements of the passenger’s airport experience such as ease of finding your way, check-in and shopping and dining offering. This gives the most complete picture of the passenger experience journey at each airport and provides global benchmarks for the industry. Last year, more than half of the world’s travellers passed through an ASQ airport.
 

 

ACI Airport Service Quality Awards 2022 - Asia-Pacific & Middle East 
CountryAirport Award Category

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Indonesia

Pattimura International Airport
 
  • Best Airport under 2 Million Passengers in Asia-Pacific
  • Airport with the Most Dedicated Staff in Asia-Pacific
  • Easiest Airport Journey in Asia-Pacific
  • Most Enjoyable Airport in Asia-Pacific
Sultan Aji Muhammad Sulaiman Sepinggan International Airport
 
  • Best Airport of 5 to 15 Million Passengers in Asia-Pacific
     
I Gusti Ngurah Rai Airport 
 
  • Best Airport of 15 to 25 Million Passengers in Asia-Pacific
     
Sultan Mahmud Badaruddin II Airport
 
  • Best Airport of 2 to 5 Million Passengers in Asia-Pacific
     
Adi Soemarmo International Airport 
 
  • Best Airport of 2 to 5 Million Passengers in Asia-Pacific
     
Jenderal Ahmad Yani International Airport
 
  • Best Airport of 2 to 5 Million Passengers in Asia-Pacific
     
Juanda International Airport  
 
  • Best Airport of 15 to 25 Million Passengers in Asia-Pacific
  • Easiest Airport Journey in Asia-Pacific 
Sultan Hasanuddin International Airport
 
  • Best Airport of 5 to 15 Million Passengers in Asia-Pacific
  • Airport with the Most Dedicated Staff in Asia-Pacific
  • Easiest Airport Journey in Asia-Pacific
  • Most Enjoyable Airport in Asia-Pacific
  • Cleanest Airport in Asia-Pacific
Yogyakarta International Airport
 
  • Best Airport of 5 to 15 Million Passengers in Asia-Pacific
  • Most Enjoyable Airport in Asia-Pacific
 

 

 

 

 

 

 

 

 

 

 

 

China 

Guangzhou Baiyun International Airport
 
  • Best Airport over 40 Million Passengers in Asia-Pacific
Beijing Daxing International Airport
 
  • Best Airport of 25 to 40 Million Passengers in Asia-Pacific
  • Airport with the Most Dedicated Staff in Asia-Pacific
  • Most Enjoyable Airport in Asia-Pacific
  • Cleanest Airport in Asia-Pacific
Shanghai Pudong International Airport
 
  • Best Airport over 40 Million Passengers in Asia-Pacific
  • Cleanest Airport in Asia-Pacific
Changchun Longjia International Airport
 
  • Best Airport of 5 to 15 Million Passengers in Asia-Pacific
     
Shijiazhuang Zhengding International Airport
 
  • Best Airport of 5 to 15 Million Passengers in Asia-Pacific
     
Shenzhen Bao'an International Airport
 
  • Best Airport over 40 Million Passengers in Asia-Pacific
     
 

 

 

 

 

 

 

 

 

India

Kempegowda International Airport
 
  • Best Airport at Arrivals Globally
     
Chhatrapati Shivaji Maharaj International Airport
 
  • Best Airport over 40 Million Passengers in Asia-Pacific
     
Indira Gandhi International Airport
 
  • Best Airport over 40 Million Passengers in Asia-Pacific
  • Cleanest Airport in Asia-Pacific
Rajiv Gandhi International Airport
 
  • Best Airport of 15 to 25 Million Passengers in Asia-Pacific
     
Tiruchirappalli International Airport 
 
  • Best Airport under 2 Million Passengers in Asia-Pacific
     
Cochin Airport 
  • Best Airport of 5 to 15 Million Passengers in Asia-Pacific
     
 

 

 

 

 

Malaysia 


Langkawi International Airport
  • Best Airport of 2 to 5 Million Passengers in Asia-Pacific
Kuala Lumpur International Airport

 

  • Airport with the Most Dedicated Staff in Asia-Pacific
  • Easiest Airport Journey in Asia-Pacific
  • Most Enjoyable Airport in Asia-Pacific
  • Cleanest Airport in Asia-Pacific
 

 

 

 

 

Oman

Muscat International Airport
  • Best Airport of 15 to 25 Million Passengers in the Middle East
Salalah Airport
 
  • Best Airport under 2 Million Passengers in the Middle East
  • Airport with the Most Dedicated Staff in the Middle East
  • Easiest Airport Journey in the Middle East
  • Cleanest Airport in the Middle East
 
Republic of Korea Gimpo International Airport
 
  • Best Airport of 25 to 40 Million Passengers in Asia-Pacific
     
Singapore Singapore Changi Airport
 
  • Best Airport over 40 Million Passengers in Asia-Pacific
  • Airport with the Most Dedicated Staff in Asia-Pacific
  • Easiest Airport Journey in Asia-Pacific
JordanQueen Alia International Airport
 
  • Best Airport of 5 to 15 Million Passengers in the Middle East
  • Most Enjoyable Airport in the Middle East
Abu Dhabi Abu Dhabi International Airport
 
  • Best Airport at Arrivals Globally
     

 

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