The Airports Council International Asia-Pacific & Middle East (ACI APAC & MID), the trade group representing over 600 airports across 44 countries and territories, today released its Travel Retail Study in the Post-Pandemic Era, revealing a fundamental shift in airport retail dynamics. The study points out that younger travelers are now driving spend, while passenger behaviour, rather than sheer traffic volumes, has become the defining factor of airport travel retail performance.
Numerous hygiene and sanitation measures saw Kempegowda International Airport being awarded 'Best Airport by Size and Region'.
Airports of Thailand received “The Voice of Customer Recognition” 2020 from ACI for the relentless efforts of its six airports. namely
Chhatrapati Shivaji Maharaj International Airport has earned yet another laurel for its initiatives over the last year in the face of the COVID-19 pandemic.
Both the GMR-run airports have been recognized for their continuous efforts to listen, engage and gather feedback.
Continuous efforts to understand the needs and requirements of passengers during the COVID-19 pandemic earns Kempegowda International Airport, Bengaluru a global recognition.
The award is in gratitude of the continuous effort by VIA in prioritizing the passengers and to the commitment ensuring that the customer’s and traveler’s voice was heard during the pandemic.
Say hello! to the new and revamped Plaza Premium Lounge at GMR Hyderabad International Airport.
Accreditation awarded in recognition of efforts towards enhancing offered services and bolstering customer satisfaction.
ACI Asia-Pacific announced the launch of a new website to strengthen advocacy efforts in support of its regional airport member base
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