Airports Council International Asia-Pacific & Middle East (ACI APAC & MID), the trade association representing over 600 airports, made strong recommendations at the 60th ICAO Conference of Directors General of Civil Aviation (DGCA) for Asia and Pacific regions in Sendai, Japan recently. The Members of the Conference endorsed the ACI APAC & MID’s recommendations and encouraged States to take appropriate steps for implementation.
Accreditation awarded in recognition of efforts towards enhancing offered services and bolstering customer satisfaction.
Reaffirming its commitment to delivering an exceptional travel experience and premium offerings, Queen Alia International Airport received the title of ‘Best Airport by Size and Region: Middle East’ for airports serving five to 15 million passengers - for the second consecutive year.
Bangalore International Airport Limited’s ambitious DigiYatra project — a fully biometric-based self-boarding solution for seamless flow from registration to boarding — just got bigger and better with Air Asia India joining the digital journey.
Kansai Airports announced that it has opened e-gates at international departures in Terminal 1 of Kansai International Airport (KIX) with an aim to further promote its Fast Travel* initiative.
Macau International Airport (MFM) registered in 2019 a 13% increase in its Passenger overall satisfaction against previous year, scoring 4.23 (out of 5) in the Airport Service Quality (ASQ) of Airport Council International (ACI).
GMR led Hyderabad International Airport has emerged as the winner of the coveted ACI Airport Service Quality Departures Awards by being adjudged as the ‘Best Airport by Size and Region’ and its first ever ‘Best Airport in Environment & Ambience by Size’, both in Asia-Pacific region for 2019, in its category of 15-25 Million Passengers Per Annum (MPPA).
Passengers have again rated Newcastle Airport as one of the country’s best, with the 2019 international Airport Service Quality survey results giving the airport a very healthy endorsement.
Residents of the Hunter, Central Coast and Northern NSW are the big winners as Newcastle Airport has cemented its position as one of Australia’s leading Airports, ranking first across 10 categories in the Australia and New Zealand Airport Service Quality Survey (ASQ) for the quarter ending June 2019.
Melbourne Airport’s International Arrivals Hall is set to undergo a major refurbishment to cater to the airport’s growing international passenger numbers. The multi-million dollar upgrade includes a significant expansion of the dwelling area with a larger link connecting Terminals 2 and 3, additional seating and escalators, an improved outdoor taxi pick-up zone and greater wayfinding, in addition to repositioned hospitality.
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