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Global Programmes

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Airport Service Quality (ASQ)

ACI’s Airport Service Quality (ASQ) is the world-renowned and globally established global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport. The ASQ programme provides the research tools and management information to better understand passengers’ views and what they want from an airport’s products and services. Making your airport more competitive is good business, and increasing passenger satisfaction will provide you the necessary edge over your competition.

  


 

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Airport Excellence Programmes (APEX)

In pursuit of promoting safer airport operations and cooperation between the International Civil Aviation Organization (ICAO), aviation stakeholders and airports worldwide, ACI has developed the Airport Excellence (APEX) Programmes, which currently includes APEX in Safety and APEX in Security. The programme is based on ICAO standards, national regulations and ACI best practices. APEX Programmes combines the mandate for regulatory compliance with day-to-day operational needs to maximize operational efficiency and safety and/or security standards. Moreover, APEX Reviews are tailored to the individual needs of airports and APEX Reports propose effective and targeted solutions.

  


 

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Airport Carbon Accreditation

Mobility is a basic human need – but it goes hand in hand with energy consumption and all of its consequences. In today’s globalised world, the theme of mobility surrounds us and air travel is more prevalent than ever before. Airports bring undeniable benefits to society - connecting places, people and products with a range unmatched by any other mode of transport. However, as the visible face of air transport on the ground, they also need to work to improve aviation’s reputation in relation to environmental efficiency & carbon reduction. Following years of working individually to address their local environmental impact, airports are now working in a collective way. Airport Carbon Accreditation is empowering their efforts to make further strides in managing, reducing and ultimately neutralising their carbon footprint.

  


 

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Smart Security

Smart Security is an ACI led program that looks to improve passenger and cabin baggage screening at airports worldwide.